Common Support Questions
VPI: 8
VCI: 35
IP Address: Automatically Assigned
Encapsulation: PPPoE LLC
Authentication Method: PAP
Modulation: G.DMT (ADSL1), Auto, Multimode
MTU: 1492
Primary DNS: Automatically Assigned
Secondary DNS: Automatically Assigned
IP Address: Automatically Assigned
Encapsulation: PPPoE LLC
Authentication Method: PAP
MTU: 1492
VLAN ID: 100
(No vLan 100 for FTTP connections)
Primary DNS: Automatically Assigned
Secondary DNS: Automatically Assigned
IP Address: Automatically Assigned
Encapsulation: PPPoE LLC
Authentication Method: PAP
MTU: 1492
Outgoing Mail Server (SMTP):
smtp.emergeinternet.com.au
Port 25
Email accounts are not automatically provisioned as most people nowadays have their own email account (Gmail or Hotmail service) if you want a email account please request one by submitting a support ticket.
Your login details will be emailed to you automatically, you can login and manage your extension/trunk form https://sip.emergeinternet.com.au
SIP Registration: sip.emergewholesale.com.au
SIP Port: 5060
Codec: G.711, aLaw, 20Msec, with DTMF RFC2833
TCP & UDP are supported, although we only recommend UDP for VoIP
Use these time frames as a guide, we will notify you if you have provisioning issues during the activation process.
Some services may be delayed (like existing NBN connection activation) to allow for routers to be delivered.
Residential Services
| Service | Current Average Timeframe | Provisioning Timeframe |
|---|---|---|
| NBN Existing Service | 4 Hours | 30 days |
| NBN New Connection | 7-10 Business days | 30 days |
| ADSL Churn | 2-3 Business days | 14 days |
| ADSL New Connection | 5 Business Days | 30 Days |
| Phone Line Inplace Activation | 3 Business days | 14 Days |
| Phone Line New Connection | 5 Business Days | 14 Days |
| Phone Line Transfer | 7-10 Business days | 14 Days |
| Mobile Activation (from receiving SIM's) | 1 Hour | 1 Business Day |
| VoIP New Services | 1-2 Business days | 7 Days |
| VoIP Number Porting | 7-10 Business days | 30 Days |
Business Services
| Service | Current Average Timeframe | Provisioning Timeframe |
|---|---|---|
| NBN Existing Service | 4 Hours | 30 days |
| NBN New Connection | 7-10 Business days | 30 days |
| ADSL Churn | 2-3 Business days | 14 days |
| ADSL New Connection | 5 Business Days | 30 Days |
| Phone Line Inplace Activation | 3 Business days | 14 Days |
| Phone Line New Connection | 5 Business Days | 14 Days |
| Phone Line Transfer | 7-10 Business days | 14 Days |
| Mobile Activation (from receiving SIM's) | 1 Hour | 1 Business Day |
| Fibre / Dark Fibre | 45 days | 90 Days |
| Co-Location | 3 Business days | 14 days |
| VoIP New Services | 1-2 Business Days | 7 days |
| VoIP Number Porting | 7-10 Business days | 30 days |
Technology Partners
![Vocus-Reseller-Vertical[2]](https://www.emergeinternet.com.au/wp-content/uploads/Vocus-Reseller-Vertical2-e1534184144664.png "Vocus-Reseller-Vertical[2]")