DATA BOLT-ONS


Here’s a quick summary of the important bits about your data Bolt-ons. It covers details of the options you have, how it works, and how much it costs.

There are two types of bolt-ons: One-off and Recurring.

One-off bolt-ons


One-off bolt-ons available on Emerge Mobile are perfect to cover that extra data you were not expecting to use. It is charged at the moment of addition and gives you 1GB of data to use in Australia.

Bolt-on Amount of data Cost
1GB One-off bolt-on 1GB $10

The 1GB One-off bolt-on will start to be consumed once your plan’s data allowance is exhausted, and it can help you avoiding the costlier excess usage charges. Once the bolt-on is exhausted, excess usage charges may apply.

It is valid until the end of your monthly bill (27th of every month) and will neither be renewed or recharged automatically once exhausted, or in the following month. You can add this bolt-on as many times as you like.

1GB One-off bolt-on is available on all Emerge Mobile plans.

International Roaming


One-off Data bolt-ons


International Roaming One-off bolt-ons available on Emerge Mobile are perfect to get you more affordable data when you are roaming internationally, as 1MB of a Roaming bolt-on is around 10 times less expensive than the standard international data rates. It is charged at the moment of addition and immediately gives you data to be used in other countries.

Below are the three International Roaming bolt-ons to choose from:

Bolt-on Amount of data Cost
100MB Roaming One-off bolt-on 100MB $35
500MB Roaming One-off bolt-on 500MB $160
1GB Roaming One-off bolt-on 1GB $300

Recurring bolt-ons


Recurring bolt-ons available on Prima Mobile are perfect to cover that extra data you are expecting to use every month. It gives you from 1GB to 5GB of data every month to use in Australia.

Bolt-on Amount of data Cost
1GB Auto bolt-on 1GB $10 per block
5GB Recurring bolt-on 5GB $35

1GB Auto Bolt-ons


Once you sign up for the 1GB Auto bolt-on, it will become automatically available to your plan only when your plan’s data allowance or any other active bolt-ons are exhausted. If you do not exhaust your plan’s data allowance, there will be no charge.

Up to 5 x 1GB bolt-on blocks will be automatically added to your account as they are consumed, one by one. You just pay for the 1GB bolt-ons blocks that are added. Once the 5th data block is exhausted, excess usage charges may apply.

It is valid until the end of your monthly bill (27th of every month), and will be automatically renewed. You can cancel this bolt-on at any time, but any unused data will be forfeited.

1GB Auto bolt-on is available on all Emerge Mobile plans.

5GB Recurring bolt-on


5GB Recurring bolt-on gives you the great value of $7 per 1GB of data.

Once you sign up for the 5GB Recurring bolt-on it will be charged immediately, being valid until the end of your monthly bill (27th of every month), and will be automatically renewed and billed, independent of consumption.

The 5GB Recurring bolt-on will start being consumed once your plan’s data allowance is exhausted. It can help you avoiding the costlier excess usage charges. Once the bolt-on is exhausted, excess usage charges may apply.

You can cancel this bolt-on at any time. Any unused data will remain available until the expiring date.

5GB Recurring bolt-on is not available on Mobile Broadband plans.

INTERNATIONAL ROAMING VOICE PACKS

Here’s a quick summary of the important bits about your International Roaming Voice packs. It covers details of the options you have, how it works, and how much it costs.

There are two Roaming Voice packs to choose from:

Voice pack Included minutes / SMS Expiry Cost
Roaming Voice pack 50 50 / 50 5 days $25
Roaming Voice pack 100 100 / 100 10 days $45

Note: When overseas, both originated and received calls count towards the consumption of minutes from the Voice Packs. Only originated SMS count towards the consumption of SMSs.

Roaming voice packs are charged at the time of order, and will not be automatically renewed. You can activate both Roaming Voice pack 50 and Roaming Voice pack 100 to get a total of 150 minutes and 150 SMSs. The Roaming Voice pack with earliest expiry will be consumed first.

A single Roaming Voice pack can be purchased multiple times, but each purchase will forfeit any remaining allowance available.

Roaming Voice packs are not available on Mobile Broadband plans.

Roaming Voice pack 50


Roaming Voice pack 50 gives you 50 minutes and 50 SMSs to be used in most countries where International Roaming is available with Prima Mobile.

Note: refer to the International Roaming Sheet to check whether Roaming Voice Pack is available in the country you are visiting.

It is valid for 120 hours (5 days) from activation time (Australia Eastern Standard Time). Once expired, if no Bill Shock is active and the service has enough Spend Limit available, standard Roaming charges apply for further usage.

Roaming Voice pack 100


Roaming Voice pack 100 gives you 100 minutes and 100 SMSs to be used in most countries where International Roaming is available with Prima Mobile.

Note: refer to International Roaming Sheet to check whether Roaming Voice Pack is available in the country you are visiting.

It is valid for 240 hours (10 days) from activation time (Australian Eastern Standard Time). Once expired, if no Bill Shock is active and the service has enough Spend Limit available, standard Roaming charges apply for further usage.

OTHER INFORMATION


Notifications


You will receive notifications via SMS (Mobile Voice plans) or email (Mobile Broadband plans) reflecting the consumption of your active bolt-ons.

If you have more than one Domestic bolt-on active in your plan, they will be consumed in the following order until excess usage is reached:

Sr. No. Domestic bolt-ons consumption order
1 Plan’s data allowance
2 5GB Recurring bolt-on
3 1GB One-off bolt-on
4 1GB Auto bolt-on
5 Excess usage

If you have more than one Roaming bolt-on active in your plan, they will be consumed in order of activation.

Note: There are no 50% and 85% usage notifications for 1GB Auto bolt-on blocks. Notifications will be sent when you transit to the 1GB Auto bolt-on block, as well as when blocks are 100% exhausted.

Balance Check (USSD)


To check the usage of you plan allowance, excess charges and bolt-ons usage while you are in Australia simply dial *159# and you will receive a balance summary.
If you are overseas, you can dial *159# or #100# to receive a balance summary.
Note: Please note that international mobile networks are managed by third parties, so it may not fully interoperate with Australia’s network at all times.

Voicemail


To access your voicemail box simply call 141 from your mobile device and follow the audio instructions to set up your greeting and other configurations. Voicemail feature is free of charge, but calling 141 may be deducted from your monthly included value.

You will receive an SMS every time a new voicemail is left in your voicemail box.

Message2Text


Message2Text is a feature free of charge that, once active, will convert received voicemails to text, which will be delivered to you via SMS.

This feature cannot be used in conjunction with standard voicemail. You will need to contact us if you want to activate Messag2Text.

Questions


If you have any questions, we encourage you to contact us on 1300 294 090

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit: tio.com.au/about-us/contact-us